Welcome to Mytoursmates! These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms.

1. General Terms

  • These terms apply to all visitors, users, and customers of Mytoursmates.
  • We reserve the right to modify or update these terms at any time without prior notice.
  • Your continued use of our website constitutes acceptance of any changes.

2. Services

  • Mytoursmates provides international travel packages, trade fair tours, and customized travel services.
  • All bookings are subject to availability and confirmation.
  • We act as an intermediary between travelers and service providers (hotels, transport, etc.), and we are not responsible for their services.

3. Booking & Payment

  • A booking is confirmed only upon receipt of full or partial payment as per the package policy.
  • Payments must be made through approved payment methods.
  • Cancellation and refund policies vary per package and will be communicated at the time of booking.
  • Prices are subject to change based on currency fluctuations, availability, and supplier policies.

4. Cancellation & Refunds

  • Cancellation requests must be made in writing via email to Mytoursmates@gmail.com.
  • Refunds (if applicable) will be processed as per the cancellation policy of the respective service providers.
  • Processing time for refunds may vary depending on the service provider.

5. Travel Documents & Responsibilities

  • Travelers are responsible for obtaining valid passports, visas, and necessary travel documents.
  • Mytoursmates is not responsible for visa rejections or any delays caused by incorrect documentation.
  • Travelers must comply with all entry requirements and health regulations of their destination country.

6. Liability Disclaimer

  • Mytoursmates shall not be liable for any loss, injury, accident, damage, delay, or irregularity caused by third-party service providers.
  • We do not guarantee uninterrupted access to our website or services.
  • In the event of unforeseen circumstances (natural disasters, strikes, pandemics, etc.), we are not responsible for service disruptions.

7. Privacy Policy

  • By using our services, you agree to our Privacy Policy regarding data collection and use.
  • We do not share personal information with third parties except for booking-related purposes.

8. Intellectual Property

  • All content on the Mytoursmates website (text, images, logos, etc.) is our property and may not be copied or used without permission.

9. Governing Law

  • These terms are governed by the laws of India
  • Any disputes will be settled in the jurisdiction of Amravati.

10. Hotel Policies

  • Check-in: 2:00 PM | Check-out: 11:00 AM. Early check-ins or late check-outs are subject to availability and may incur additional charges.
  • Room upgrades and preferences are available at an extra charge.

11. Booking Policies

  • Once your booking is confirmed, no modifications or cancellations are permitted.
  • Payments are non-refundable, including cases of no-shows.
  • Guests must ensure all necessary travel documents such as passports and visas are valid before travel.

12. Sightseeing & Schedules

  • Sightseeing schedules are fixed; any late arrivals will result in missed activities, with no refunds offered.
  • Any delays caused by guests may incur penalties.
  • Activities may be subject to change due to unforeseen circumstances, including weather conditions or operational issues.

13. Grievance Redressal

  • Any complaints or grievances should be reported immediately to the Mytoursmates Support Team during your trip.
  • Complaints raised after the completion of the trip may not be entertained.

14. Early Check-Out or Missed Services

  • No refunds will be provided for unused services (e.g., hotel nights, meals, or sightseeing) due to personal reasons such as early check-out or missed services.

15. Transportation

  • Transfers for sightseeing and hotel pick-ups/drop-offs are included as per the package itinerary.
  • Guest delays may result in missed transfers or activities without refunds.

16. Additional Services Policy

  • Extra services, such as room upgrades, additional sightseeing, meals, or transfers, must be requested and paid for in advance.
  • All extra services are subject to availability and confirmation from Mytoursmates.
  • Charges for extra services, once paid, are non-refundable.

17. Visa Services

  • We assist with visa processing, but please be aware that visa approval is at the sole discretion of the embassy or consulate.
  • If your visa application is rejected by the embassy, we are not liable for the rejection and no refund will be provided.
  • It is your responsibility to confirm the visa requirements and duration before submission. We do not guarantee visa approval.

18. Flight Delays

  • Any delay caused by the flight or airline may lead to missed activities or services. We are not responsible for such delays or any inconvenience caused.

19. Rate Validity

  • Rates provided are valid for 24 hours only. After this period, the rates may be subject to change due to fluctuations in exchange rates, airline pricing, or other market factors.
  • Rates are not guaranteed until full payment has been received and processed.

20. Country Guidelines

  • Before traveling, ensure that you are fully aware of the country’s specific travel guidelines and requirements, including but not limited to minimum balance, required certificates, and health regulations.
  • We are not responsible for any failure to meet these requirements, and any resulting consequences are your responsibility.

21. General Disclaimer

  • By proceeding with our services, you acknowledge and accept that we do not guarantee the approval of visas, the punctuality of flights, or any specific outcomes.
  • It is essential that you follow the guidelines, ask for clarification, and ensure that you meet all necessary conditions.

22. Travel Documents and Insurance

  • You are solely responsible for ensuring your travel documents, including passport and visa, are valid for the duration of your trip.
  • We highly recommend that you purchase travel insurance to cover possible risks during your travel, including medical emergencies, trip interruptions, or lost baggage.

23. Contact Us

For any queries, reach out to us at Mytoursmates@gmail.com.

Mytoursmates reserves the right to update these terms at any time without prior notice.